Frequently Asked Questions
Questions & Answers
How much does shipping cost?
Shipping cost is automatically calculated based on size and weight and shown on the checkout page prior to purchase.
Do you ship overseas?
Products purchased through this website can only be shipped to the United States and Canada. However, we are able to take phone orders and ship to most countries around the world. International distributor agreements restrict us from selling directly in some countries and prices may be different than listed on the website. Please contact a representative at 1-306-653-6600 regarding international purchases.
What form of payments do you accept?
We accept Paypal and credit card payments. All payments are processed securely by PayPal.
Is your website secure?
Yes, all your information is encrypted in transmission using industry-leading SSL technology (the same technology used by all major online retailers and for online banking). All credit card information is deleted once a transaction is processed.
What is your return policy?
You can find our return policy here: Return Policy
What is the status of my return?
Returns are processed once a week by the warehouse so please allow 7 to 10 days after the return is received for it to be processed. Once we process your return, we will issue a refund and notify you via email.
An item I want is out of stock, when will it be restocked?
We restock the majority of our items approximately every three to four weeks. If an item is listed as “Out of Stock”, please Contact Us or call 1.877.862.6868 and we will let you know when it will be available.
How soon will a new order be shipped?
When you place an order for an in-stock item, we usually ship it within the next business day. iCOMS products ship in 7-10 business days.
I changed my mind. How do I add/remove items or cancel my order?
We don’t currently support adding to or removing items from an existing order. Please cancel your order instead and recreate it to your liking.
Are there bulk discounts?
Bulk discounts may be available. If you wish to purchase a quantity more than what is currently in stock, you may contact customer service. When you contact us, please include the item and quantity you are looking for.
Where are you located?
All items listed on this site are shipped from International Road Dynamics, Corp. located in Spring Grove, Illinois. Canadian and international service are provided from International Road Dynamics Inc. in Saskatoon, SK, Canada.
Do you have a phone number I can call?
Yes! We will happily take North American orders and enquiries on our toll-free number: 1-877-862-6868. For international service call: 1-306-653-6600. IRD’s Customer Service Representatives are available to answer your phone calls and emails Monday through Friday from 8 am – 5 pm CST, excluding recognized holidays, but you are welcome to send us a message using our Contact Us form any time.
How do I view and track recent orders?
You will receive shipping and tracking information by email at the time of your order.
When will my credit card be charged?
Your credit card will be charged immediately and your order should be shipped within one business day. Orders placed before 7:30AM CST on a business day will usually be shipped the same day.
How quickly will my order be processed?
Orders are usually packaged and shipped within one business day after they are processed online. Orders placed by 7:30 AM CST on business days will usually be shipped the same business day. IRD does not ship on weekends and holidays.
How do I cancel/edit my order?
We cannot add or edit items in orders once they are placed in our system. We do not store payment information for security purposes.
How do I exchange an item?
We don’t handle exchanges but would be happy to help you process a return and refund of any new and unopened items. When the refund is processed you may place a new order for an alternative product.
What if an item arrives damaged or defective?
Our customer service team can help if an item arrives damaged or defective. Please contact us with your order ID number and information regarding the damaged or defective product.
What if I receive an incorrect item?
If an item is incorrect or missing from your order, please contact us with your order ID number and information regarding the wrong or missing product.
I returned an item, and received an email stating that it was processed and refunded. I still don’t see the refund on my account, when will it show up?
Please note that depending on your bank, it may take anywhere between 2-10 business days for the refund to show up on your statement, and be added back to your account balance.
I have more questions that are not answered here. What do I do?
We are always happy to answer your questions. You can ask us by using the Contact Us form our by calling 1.877.862.6868.